FREQUENTLY ASKED QUESTIONS

WallWild™ is a remote-controlled gecko designed for wall-climbing, floor driving and 360° spins. Check the product listing for full specifications.

WallWild™ is designed to climb suitable smooth, clean, dry surfaces. Performance depends on the surface and the toy being properly charged and maintained.

Yes. WallWild™ is designed for floor driving as well as wall-climbing. Use it on a clean, level surface and follow the included instructions.

Yes. Use the controller's spin controls as described in the instruction guide, on a suitable surface with clear space around the toy.

LED features can vary by model. Please check the product page and the instructions for the features included with your WallWild™.

Use the supplied remote controller and follow the included instructions for pairing and movement controls.

Clean, smooth, dry and non-porous surfaces generally work best. Textured, dusty, damp or uneven surfaces may reduce climbing performance.

Check that the surface is smooth, clean and dry, the toy is charged, and the climbing mechanism and air openings are clear. Consult the instructions if the issue continues.

Please follow the age guidance, safety warnings and supervision recommendations printed on the packaging and in the product instructions.

Charge WallWild™ using the supplied charging cable and follow the instructions included with your model. Disconnect it when charging is complete.

Charging time can vary by model and remaining battery level. Refer to the product instructions for the recommended charging time.

For safety, do not operate the toy while it is connected to the charger. Disconnect it after charging and before use.

Delivery times depend on your destination and the shipping method. Check the shipping information on our website and your order confirmation for current estimates.

Shipping costs and any free-shipping thresholds are shown at checkout before you place your order.

When tracking is available, it will be sent to the email address provided with your order after dispatch.

Available destinations are displayed during checkout. If your country is not listed, contact our support team for assistance.

Depending on your delivery destination, customs duties or import taxes may apply and may be payable by the recipient. Check local requirements before ordering.

Return eligibility, time limits and conditions are described in our returns policy. Please review that policy or contact support before sending an item back.

Please email support with your order number, a description of the damage and clear photos so our team can help with next steps.

Contact support with your order number and reason for the request. Refunds are handled in accordance with our returns and refund policy.