Refund policy

At WallWild™, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

We offer a 30-day return period for eligible products.

1. 30-Day Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

• Be unused or only lightly inspected
• Be in the same condition in which you received it
• Include all original accessories, components, and packaging where reasonably possible
• Not be damaged due to misuse, improper handling, or normal wear and tear

We reserve the right to refuse a return if the product has been significantly used, damaged, modified, or returned without the necessary components.

2. How to Request a Return

To request a return, please contact us at:

support@wallwild.com

Please include:

• Your full name
• Order number
• Email address used for the purchase
• Reason for the return
• Photos or videos of the product if it is damaged, defective, or not as described

Please do not send the product back before receiving return instructions from our support team.

Once we receive your request, we will review it and provide you with the appropriate return instructions.

3. Damaged or Defective Products

If your WallWild™ product arrives damaged, defective, or with missing parts, please contact us as soon as possible.

We may ask you to provide clear photos or a short video showing the issue so that we can determine the appropriate solution.

Depending on the situation, we may offer:

• A replacement product
• Replacement parts
• A refund
• Another appropriate resolution

For damaged or defective items, please contact us promptly after delivery.

4. Incorrect or Missing Items

If you receive the wrong product, an incorrect variant, or an order with missing items, please contact us at support@wallwild.com.

We will review the issue and work with you to provide an appropriate solution.

5. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider additional processing time for the refund to appear in your account.

Depending on your bank or payment provider, it may take several business days for the refunded amount to become visible.

6. Return Shipping

Unless the item is defective, damaged, incorrect, or not as described, the customer may be responsible for the cost of returning the product.

If the return is due to an error on our part or a defective/damaged product, please contact our support team before returning the item so we can provide appropriate instructions.

7. Non-Returnable Situations

Returns may not be accepted when:

• The 30-day return period has expired
• The product has been significantly used or damaged after delivery
• The product has been modified or intentionally damaged
• Parts or accessories are missing
• The issue resulted from improper use or failure to follow the product instructions
• The product was damaged through normal wear and tear

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@wallwild.com.

Because orders may be processed quickly, we cannot guarantee that a cancellation will be possible after the order has entered processing or been shipped.

If your order has already shipped, you may need to receive the package and follow our return procedure.

9. Exchanges

We generally handle exchanges by processing the eligible return and placing a new order for the desired product or variant.

Please contact support@wallwild.com before returning an item so we can help you with the appropriate process.

10. Contact Us

If you have any questions about returns, refunds, damaged products, or your order, please contact us:

WallWild™
Email: support@wallwild.com

We are happy to help and will do our best to resolve your issue as quickly as possible.